PRIVACY POLICY

1. What Information We Collect

To create meaningful and well-curated travel experiences, we collect only the information necessary to plan, personalize, and support your journey. This may include:

• Identity Information: Full name, passport details (for local tourism requirements), date of birth, and nationality.
• Contact Information: Email address, phone number, and emergency contact details.
• Personal Preferences & Wellbeing: Dietary requirements, allergies, relevant health information, activity preferences, and other details that allow us to tailor your experience to your needs.
• Technical Data: Information about your device and how you interact with our website (via cookies).

2. How We Use Your Data

We do not use your data for anything other than fulfilling our commitment to you. Your data is used to:

• Process your booking and facilitate payment.
• Coordinate with our vendors (hotels, transportation, instructors) to ensure your accommodation and activities are prepared.
• To send you important information before your trip or experience, relevant updates, and marketing communications only where you have given your consent.
• Comply with Indonesian legal and immigration requirements.

3. Sharing and Disclosure

We respect your privacy and never sell your personal information. However, we may share the information strictly necessary with trusted suppliers and service providers to plan, coordinate, and deliver your trip or experience. These third parties will only have access to the information required to perform their services and are expected to handle your data securely and confidentially. They may include:

• Service Providers: Local hotels, transport operators, and excursion guides who require your details to provide the service.
• Payment Gateways: To process your transactions securely.
• Legal Requirements: If required by law or government authorities in Indonesia.
• We ensure that these partners are bound by confidentiality agreements and are prohibited from using your data for their own marketing purposes.

4. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or destruction.

• We use SSL encryption on our website.
• We restrict access to your data to only those employees or partners who need it to provide your services.
• We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights

In accordance with applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate information.
• Erasure: Request that we delete your data (subject to our legal obligations to keep certain records).
• Opt-out: Unsubscribe from our marketing communications at any time.
• To exercise these rights, please contact us at hello@arunatravelstudio.com

6. Cookies Policy

Our website uses cookies to improve your user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website.

8. Contact Us

Your privacy is important to us. If you have any questions about this Privacy Policy or how your personal information is collected, used, or protected, we would be happy to assist you. You can contact us at:

• Email: hello@arunatravelstudio.com
• Address: Jalan Raya Anyar Gang III E, Banjar Anyar Kelod Desa/Kelurahan Kerobokan, Kec. Kuta Utara, Kab. Badung